Grant Lisa, Proctor Tony
The Walton Centre Foundation Trust, Fazakerley, Liverpool.
Nurs Times. 2011;107(7):22-5.
A vast amount of information relating to standards of patient care is collated from hospital wards, yet there is not always evidence that this information is discussed or acted upon by ward staff. Involving ward staff in setting up systems to monitor performance and then deciding how to address shortcomings uses their insights into care provision and gives them ownership over standards of care. The balanced scorecard is an effective tool for monitoring quality that can be applied to healthcare. This article discusses how to use it to develop and implement systems of measuring the quality of care.
大量与患者护理标准相关的信息是从医院病房收集而来的，但并不总是有证据表明病房工作人员会对这些信息进行讨论或采取行动。让病房工作人员参与建立绩效监测系统，然后决定如何解决不足之处，利用了他们对护理提供的见解，并赋予他们对护理标准的自主权。平衡计分卡是一种可应用于医疗保健领域的有效质量监测工具。本文讨论了如何使用它来开发和实施护理质量衡量系统。
