Nagy Vivian Tong, Kanter Michael H
Perm J. 2007 Spring;11(2):21-4. doi: 10.7812/TPP/06-118.
With the implementation of the electronic medical record-called HealthConnect-in all exam rooms throughout the Kaiser Permanente health care delivery system, how computers in the exam room affects physician-patient communication is a new concern. Patient satisfaction scores were obtained for all primary and specialty care physicians in a large medical center in Southern California to determine how scores changed as physicians started using HealthConnect in the exam room. Results show no significant changes in patient satisfaction for these physicians. Although concerns were not realized that patient satisfaction might decrease after HealthConnect was introduced, there was also no evidence that introducing an electronic medical record in outpatient clinics increased patient satisfaction.
随着电子病历系统HealthConnect在凯撒医疗机构的所有诊室中投入使用，诊室中的电脑如何影响医患沟通成为了一个新的关注点。研究人员获取了南加州一家大型医疗中心所有初级保健和专科医生的患者满意度评分，以确定随着医生开始在诊室使用HealthConnect，评分是如何变化的。结果显示，这些医生的患者满意度没有显著变化。虽然在引入HealthConnect后患者满意度可能会下降的担忧并未成为现实，但也没有证据表明在门诊诊所引入电子病历会提高患者满意度。
