Department of Business Administration, University of Illinois, IL 61820, USA.
J Appl Psychol. 2011 Sep;96(5):1076-86. doi: 10.1037/a0023221.
The study described here tested a model of how characteristics of the feedback environment influence the allocation of resources (time and effort) among competing tasks. Results demonstrated that performers invest more resources on tasks for which higher quality (more timely and more specific) feedback is available; this effect was partially mediated by task salience and task expectancies. Feedback timing and feedback specificity demonstrated both main and interaction effects on resource allocations. Results also demonstrated that performers do better on tasks for which higher quality feedback is available; this effect was mediated by resources allocated to tasks. The practical and theoretical implications of the role of the feedback environment in managing performance are discussed.
本研究旨在测试一种反馈环境特征如何影响资源（时间和精力）在竞争任务之间分配的模型。结果表明，绩效者在可获得高质量（更及时、更具体）反馈的任务上投入更多资源；这种影响部分受到任务显著性和任务期望的中介作用。反馈时间和反馈具体性对资源分配都有主效应和交互效应。结果还表明，绩效者在可获得更高质量反馈的任务上表现更好；这种影响是通过分配给任务的资源来介导的。讨论了反馈环境在管理绩效中的作用的实际和理论意义。
