Faculty of Public Health, Garyounis University, Benghazi, Libya.
Libyan J Med. 2010 Oct 21;5. doi: 10.3402/ljm.v5i0.4873.
The Libyan National Health System (LNHS) is debated for the paradox of its performance versus impact. It has poor performance, but the national health statistics are good and competitive. There are concerted efforts to manage health care services and to regain the lost trust. A primary health care (PHC) system that focuses on preventive and promotive care is the core focus of LNHS efforts.
To assess patient satisfaction with quality of PHC assessed in terms of (a) customer profile, (b) patient satisfaction, and (c) health care-seeking behavior.
A sample of nine health centers and seven polyclinics from various locations in Benghazi, Libya were selected for gathering information by structured face-to-face interviews. A total of 310 beneficiaries were interviewed by using an Arabic translation of the Charleston Psychiatric Outpatient Satisfaction Scale.
The beneficiaries appear to be quite satisfied with the quality of services. Geographical zone, marital status of beneficiary, and type of facility are satisfaction-related factors. There are preferences for facilities located within the City Centre over those located elsewhere. There is also an interaction effect of the geographical zone and the type of facility in creating differences in satisfaction.
A customer-friendly facility concept that emphasizes reception, physician interaction, and cordiality shall add value. Polyclinics require more attention as does the Al Slawy area. A few utility services might also be considered.
利比亚国家卫生系统（LNHS）的表现与其影响之间存在矛盾，这一点备受争议。该系统表现不佳，但国家卫生统计数据良好且具有竞争力。目前正在做出协调一致的努力来管理医疗保健服务，并重新获得失去的信任。以预防和促进保健为重点的初级保健（PHC）系统是 LNHS 努力的核心。
评估患者对 PHC 质量的满意度，从以下几个方面进行评估：（a）客户特征，（b）患者满意度，和（c）医疗保健寻求行为。
从利比亚班加西的不同地点选择了 9 个卫生中心和 7 个综合诊所来收集信息，通过结构化的面对面访谈进行。总共采访了 310 名受益者，使用的是《查尔斯顿精神科门诊满意度量表》的阿拉伯语翻译版。
受益人的服务质量满意度似乎相当高。地理位置、受益人的婚姻状况和设施类型是与满意度相关的因素。与位于其他地方的设施相比，位于市中心的设施更受欢迎。地理位置和设施类型之间也存在相互作用，从而产生了满意度的差异。
强调接待、医患互动和亲切友好的客户友好型设施概念将具有附加值。综合诊所需要更多关注，Al Slawy 地区也是如此。还可以考虑一些实用服务。
