St Mary's Medical Center, Evansville, Indiana 47750, USA.
J Nurs Adm. 2011 Jun;41(6):285-90. doi: 10.1097/NNA.0b013e31821c4787.
The authors describe verbal and nonverbal caring behaviors of nurses before and after implementation of a model of Relationship-Based Care (RBC). Nurse turnover and patient satisfaction were evaluated to support the organizational commitment to RBC.
To become foundational for all interactions, caring behaviors must be enculturated among nurses, colleagues (professionals and nonprofessionals), and organizational leaders.
An observational design describing verbal and nonverbal caring behaviors prior to implementation of RBC and at 3 and 12 months after implementation.
Findings suggest that verbal and nonverbal caring behaviors increased. Behaviors were sustained at 1 year. Nurse turnover rates decreased from 9.4% to 1.9%.
Observable caring behaviors and nurse turnover rates improved with the implementation of RBC.
作者描述了在实施基于关系的护理（RBC）模式前后护士的言语和非言语关爱行为。评估护士离职率和患者满意度，以支持对 RBC 的组织承诺。
为了成为所有互动的基础，关爱行为必须在护士、同事（专业人员和非专业人员）和组织领导者中得到培养。
描述在实施 RBC 之前以及实施后 3 个月和 12 个月的言语和非言语关爱行为的观察性设计。
研究结果表明，言语和非言语关爱行为有所增加。行为在 1 年后仍得以维持。护士离职率从 9.4%降至 1.9%。
随着 RBC 的实施，可观察到的关爱行为和护士离职率有所改善。
