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换位思考作为克服谈判中动机障碍的一种手段:当设身处地为对方着想时,有助于达成协议。

Perspective taking as a means to overcome motivational barriers in negotiations: when putting oneself into the opponent's shoes helps to walk toward agreements.

机构信息

Department of Psychology, University of Trier, Trier, Germany.

出版信息

J Pers Soc Psychol. 2011 Oct;101(4):771-90. doi: 10.1037/a0023801.

DOI:10.1037/a0023801
PMID:21728447
Abstract

Previous negotiation research predominantly focused on psychological factors that lead to suboptimal compromises as opposed to integrative agreements. Few studies systematically analyzed factors that impact the emergence of hurtful partial impasses (i.e., nonagreements on part of the issues). The present research investigates negotiators' egoistic motivation as a determinant for the emergence of partial impasses. In addition, the authors seek to demonstrate that perspective taking serves as a powerful tool to avoid impasses and to overcome egoistic impediments. Specifically, it was predicted that within an integrative context perspective-takers succeed to exchange concessions on low- versus high-preference issues (i.e., logroll), thereby increasing their individual profits without inflicting hurtful losses upon their counterparts. Three studies were conducted to test these predictions. Study 1 reveals that whereas negotiators' egoistic motivation increases the risk of partial impasses, perspective taking alleviates this risk. Study 2 demonstrates that this beneficial effect of a perspective-taking mindset is limited to integrative negotiations and does not emerge in a distributive context, in which negotiators are constrained to achieve selfish goals by inflicting hurtful losses on their counterparts. Study 3 confirms the assumption that in an integrative context egoistic perspective-takers overcome the risk of impasses by means of logrolling. The findings of the present studies are discussed with respect to their contribution to research on negotiations, social motivation, and perspective taking.

摘要

先前的谈判研究主要集中在导致次优妥协而非整体协议的心理因素上。很少有研究系统地分析影响产生有害部分僵局(即部分问题上的非协议)的因素。本研究探讨了谈判者的自我中心动机作为产生部分僵局的决定因素。此外,作者试图证明换位思考是避免僵局和克服自我中心障碍的有力工具。具体而言,预测在整体语境中,换位思考者能够在低偏好与高偏好问题(即交换让步)之间成功交换让步,从而在不使对方遭受伤害性损失的情况下增加自己的个人利益。进行了三项研究来检验这些预测。研究 1 表明,尽管谈判者的自我中心动机增加了部分僵局的风险,但换位思考可以减轻这种风险。研究 2 表明,这种换位思考心态的有益效果仅限于整体谈判,而不会出现在分配性谈判情境中,在这种情境中,谈判者必须通过对对方造成伤害性损失来实现自私的目标。研究 3 证实了这样一种假设,即在整体情境中,自我中心的换位思考者通过交换让步来克服僵局的风险。本研究的发现将结合谈判研究、社会动机和换位思考的研究进行讨论。

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