Weech-Maldonado Robert, Al-Amin Mona, Nishimi Robyn Y, Salam Fatema
Department of Health Services Administration, University of Alabama at Birmingham, AL, USA.
Adv Health Care Manag. 2011;10:43-67. doi: 10.1108/s1474-8231(2011)0000010009.
According to the Census, racial/ethnic minority populations are growing at such a fast rate that by 2050 more than 50% of the population will belong to a minority group (US Census, 2001). The increasing diversity of the U.S. population is one of the many changes that health-care delivery organizations need to proactively address in order to better serve their community and improve their performance. In this paper, we argue that cultural competency not only is important from a societal perspective, i.e., reducing health disparities, but can also be a strategy for health-care organizations to improve quality, lower cost, and attract customers. We provide detailed recommendations for health-care leaders and managers to adopt in order to successfully serve a diverse patient population.
根据人口普查，少数族裔人口增长速度极快，到2050年，超过50%的人口将属于少数群体（美国人口普查局，2001年）。美国人口日益多样化是医疗服务机构需要积极应对的众多变化之一，以便更好地服务社区并提高绩效。在本文中，我们认为文化能力不仅从社会角度来看很重要，即减少健康差距，而且还可以成为医疗保健组织提高质量、降低成本和吸引客户的一种策略。我们为医疗保健领导者和管理者提供了详细的建议，以便他们能够成功服务于多样化的患者群体。
