Department of Work and Organizational Psychology, University of Amsterdam, The Netherlands.
J Appl Psychol. 2012 Jan;97(1):203-13. doi: 10.1037/a0025583. Epub 2011 Sep 26.
Despite the increasing prevalence of ethnic diversity, findings regarding its effects on team performance remain contradictory. We suggest that past inconsistencies can be reconciled by examining the joint impact of leader behavior and leader categorization tendencies in ethnically diverse teams. We propose that leaders who exhibit high levels of visionary leader behavior and also have the tendency to categorize their team members into in- and out-groups will facilitate a negative effect of ethnic diversity on team communication and financial performance, whereas leaders who exhibit visionary behaviors but do not tend to categorize will lead ethnically diverse teams to positive outcomes. We find support for these ideas in a study of 100 retail outlets.
尽管种族多样性日益普遍，但关于其对团队绩效影响的研究结果仍存在矛盾。我们认为，通过考察领导行为和领导分类倾向在种族多样化团队中的共同影响，可以协调过去的不一致之处。我们提出，表现出高水平远见型领导行为且倾向于将团队成员划分为内群体和外群体的领导者，将促进种族多样性对团队沟通和财务绩效的负面影响，而表现出远见型行为但不倾向于分类的领导者，则会使种族多样化的团队取得积极的结果。我们在对 100 家零售店的研究中发现了这些观点的支持。
