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基于认知和基于情感的信任作为领导行为对团队绩效影响的中介。

Cognition-based and affect-based trust as mediators of leader behavior influences on team performance.

机构信息

Department of Psychology, Michigan State University, East Lansing, MI 48824-1117, USA.

出版信息

J Appl Psychol. 2011 Jul;96(4):863-71. doi: 10.1037/a0022625.

Abstract

We develop a model in which cognitive and affective trust in the leader mediate the relationship between leader behavior and team psychological states that, in turn, drive team performance. The model is tested on a sample of 191 financial services teams in Hong Kong and the U.S. Servant leadership influenced team performance through affect-based trust and team psychological safety. Transformational leadership influenced team performance indirectly through cognition-based trust. Cognition-based trust directly influenced team potency and indirectly (through affect-based trust) influenced team psychological safety. The effects of leader behavior on team performance were fully mediated through the trust in leader variables and the team psychological states. Servant leadership explained an additional 10% of the variance in team performance beyond the effect of transformational leadership. We discuss implications of these results for research on the relationship between leader behavior and team performance, and for efforts to enhance leader development by combining knowledge from different leadership theories.

摘要

我们构建了一个模型,其中领导者的认知和情感信任在领导者行为与团队心理状态之间起到中介作用,而团队心理状态又会驱动团队绩效。该模型在香港和美国的 191 个金融服务团队样本上进行了检验。服务型领导通过基于情感的信任和团队心理安全来影响团队绩效。变革型领导通过基于认知的信任间接影响团队绩效。基于认知的信任直接影响团队能力,间接(通过基于情感的信任)影响团队心理安全。领导者行为对团队绩效的影响完全通过对领导者变量的信任和团队心理状态来体现。除了变革型领导的影响之外,服务型领导还可以解释团队绩效方差的另外 10%。我们讨论了这些结果对领导者行为与团队绩效关系研究的意义,以及通过整合不同领导力理论知识来促进领导力发展的意义。

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