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挪威市立卫生服务绩效评估的效果:一项案例研究。

The effects of performance appraisal in the Norwegian municipal health services: a case study.

机构信息

Department of Health, University College in Aalesund, Larsgårdsvegen 2 (PO Box 1517 Alnabru), Aalesund (6030), Norway.

出版信息

Hum Resour Health. 2011 Oct 5;9:22. doi: 10.1186/1478-4491-9-22.

DOI:10.1186/1478-4491-9-22
PMID:21974831
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC3215950/
Abstract

INTRODUCTION

Previous research in performance appraisal (PA) indicates that variation exists in learning and job motivation from performance appraisal between occupational groups. This research evaluates the potential effect of job motivation, learning and self-assessment through performance appraisals for health personnel.

CASE DESCRIPTION

This article focuses on goal-setting, feedback, participation and training in performance appraisals in municipal health services in Norway; and job motivation, learning and self-assessment of performance are the dependent factors. Questionnaires were distributed to a representative sample of 600 health personnel from the Norwegian municipal health service, with a response rate of 62%. Factor analysis and regression analysis were run in SPSS 12.

DISCUSSION AND EVALUATION

The study suggests that respondents learn from performance appraisal. Nurses experienced some higher job motivation from performance appraisal than auxiliary nurses. All subordinates perceived higher job motivation after performance appraisal than managers.

CONCLUSION

Useful feedback, active participation and higher education are fundamental elements of discussion in performance appraisal, as well as the role of increasing employees' job motivation. In this study, nurses' job motivation seems to be more effected by PA, than for auxiliary nurses. Both nurses and auxiliary nurses indicate that there is a learning effect from PA. This study may be of interest to health researchers and managers in municipal health services.

摘要

简介

以往关于绩效评估(PA)的研究表明,不同职业群体在学习和工作动机方面存在差异。本研究评估了通过绩效评估对卫生人员的工作动机、学习和自我评估的潜在影响。

案例描述

本文重点介绍了挪威市立卫生服务机构绩效评估中的目标设定、反馈、参与和培训;工作动机、学习和绩效自我评估是依赖因素。向挪威市立卫生服务机构的 600 名卫生人员发放了一份有代表性的问卷,回应率为 62%。在 SPSS 12 中进行了因子分析和回归分析。

讨论与评估

研究表明,受访者从绩效评估中学习。护士比助理护士从绩效评估中获得更高的工作动力。所有下属在绩效评估后都比经理有更高的工作动力。

结论

有用的反馈、积极的参与和更高的教育是绩效评估中讨论的基本要素,也是提高员工工作动力的作用。在这项研究中,护士的工作动力似乎比助理护士更容易受到 PA 的影响。护士和助理护士都表示从 PA 中获得了学习效果。这项研究可能对市立卫生服务机构的卫生研究人员和管理人员有兴趣。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/d8e6/3215950/8556807639e1/1478-4491-9-22-1.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/d8e6/3215950/8556807639e1/1478-4491-9-22-1.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/d8e6/3215950/8556807639e1/1478-4491-9-22-1.jpg

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