Udod Sonia A, Care W Dean
College of Nursing, University of Saskatchewan, Saskatoon, SK, Canada.
Nurs Leadersh (Tor Ont). 2011 Oct;24(3):57-72. doi: 10.12927/cjnl.2011.22601.
This pilot study explored (a) front-line nurse managers' stressor experiences and (b) coping strategies used in order to respond to the myriad of challenges and demands of their role. The nurse managers who participated indicated that limited resources, ever-increasing challenges and work expectations contributed to the stressors they experience. Coping responses included support, cognitive, personal and social strategies, but findings indicated managers still lacked the ability to cope effectively. Managers faced considerable job stress and conflicting demands, often caught between focusing on staff relations and organizational productivity. Equipping managers with appropriate preparation and support may make the role of nurse manager more attractive and facilitate succession planning. These findings will assist senior nurse leaders in formulating directives for appropriate structures and processes in advancing a multidimensional approach to support managers. Resolving this issue is critical for creating reasonable and realistic work expectations for nurse managers and for supporting the pivotal role that managers play to achieve organizational outcomes while preserving their personal health and well-being.
（a）一线护士长的压力源经历；（b）为应对其角色所面临的众多挑战和要求而采用的应对策略。参与研究的护士长表示，资源有限、挑战不断增加以及工作期望导致了他们所经历的压力源。应对措施包括支持、认知、个人和社交策略，但研究结果表明，护士长们仍缺乏有效应对的能力。护士长们面临着相当大的工作压力和相互冲突的要求，常常在关注员工关系和组织生产力之间左右为难。为护士长提供适当的准备和支持，可能会使护士长的角色更具吸引力，并有助于继任计划。这些研究结果将有助于高级护理领导者制定相关指令，以建立适当的结构和流程，推进支持护士长的多维度方法。解决这一问题对于为护士长创造合理且现实的工作期望，以及支持护士长在实现组织成果的同时保持个人健康和幸福所发挥的关键作用至关重要。
