Queen's Hospital Romford, Essex.
Clin Med (Lond). 2011 Dec;11(6):536-40. doi: 10.7861/clinmedicine.11-6-536.
Weekend handover is vital for patient safety--poor handover is a cause of avoidable adverse events. This study evaluated whether the quality of information handed over for patients requiring weekend review was adequate. Two external doctors imagined themselves as the doctor on-call and judged whether the handed-over information was adequate for each case. Of the 1,130 handovers evaluated, 867 were handed over using a computerised proforma and discussed at the handover meeting, 148 using the computerised proforma but not discussed, 30 handovers were handwritten. Of handovers of patient details and background information, 87.3% were judged of adequate quality by the first auditor and 86.0% by the second. Similarly 70.6% and 75.8% of handovers of action plans were of adequate quality. Use of computerised proforma and discussion at a handover meeting gave the highest percentage of handovers of adequate quality, however, there was room for improvement. Training in handover may improve communication.
周末交接对患者安全至关重要——交接不良是可避免不良事件的原因。本研究评估了周末需要审查的患者的交接信息质量是否足够。两名外部医生将自己想象为值班医生,并判断每个病例的交接信息是否足够。在评估的 1130 次交接中,867 次使用计算机化的表单并在交接会议上进行了讨论,148 次使用了计算机化的表单但未进行讨论,30 次为手写交接。在患者详细信息和背景信息的交接中,第一次审核员判断 87.3%的交接质量足够,第二次审核员判断 86.0%的交接质量足够。同样,70.6%和 75.8%的行动计划交接质量足够。使用计算机化表单和在交接会议上进行讨论可获得最高比例的交接质量足够,但仍有改进空间。交接培训可以改善沟通。