Milutinović Dragana, Simin Dragana, Brkić Nina, Brkić Silvija
Faculty of Medicine Novi Sad, Department of Nursing, University of Novi Sad, Serbia.
Scand J Caring Sci. 2012 Sep;26(3):598-606. doi: 10.1111/j.1471-6712.2012.00969.x. Epub 2012 Jan 24.
Patient satisfaction with nursing is the most important predictor of patients' overall satisfaction with their hospital care. According to the Law of Health Care of Republic of Serbia monitoring of patients' satisfaction with hospital service is mandatory; however, the questionnaire applied to that purpose includes only several questions directly addressing the nursing care issue.
The aim of the present study was to evaluate psychometric properties of the Serbian version Patient Satisfaction Nursing Care Quality Questionnaire (PSNCQQ) and explore patients' satisfaction of nursing care they received and assess the relationship between patient satisfaction and patient characteristics.
This cross-sectional study included a sample population of 240 patients who were discharged from surgical clinics of the Clinical Center of Vojvodina in Novi Sad. The PSNCQQ was translated into Serbian according to standard procedures for forward and backward translation. Factor analysis was used to determine the construct validity, and predictive validity of the questionnaire was previously assessed. Cronbach's α coefficient and item analysis was conducted to evaluate reliability of the scale.
The Serbian version Patient Satisfaction Nursing Care Quality Questionnaire (PSNCQQ) showed a one-factor structure, Cronbach's α reliability coefficient was excellent 0.94 and was similar across hospital categories. The correlation coefficient between 19 items and the total scale was high, and ranged from 0.56 to 0.76. Patients' age, educational level and previous hospitalization period were important factors that affected their satisfaction with nursing care.
The study provides a new tool for measuring patient satisfaction with nursing care in Serbia that may present a useful instrument for nursing care managers in improving the nursing care process.
患者对护理的满意度是其对医院护理总体满意度的最重要预测指标。根据塞尔维亚共和国医疗保健法，监测患者对医院服务的满意度是强制性的；然而，为此目的使用的问卷仅包括几个直接涉及护理问题的问题。
本研究的目的是评估塞尔维亚版患者满意度护理质量问卷（PSNCQQ）的心理测量特性，探讨患者对所接受护理的满意度，并评估患者满意度与患者特征之间的关系。
这项横断面研究纳入了240名从诺维萨德伏伊伏丁那临床中心外科诊所出院的患者样本。PSNCQQ根据正向和反向翻译的标准程序翻译成塞尔维亚语。采用因子分析来确定结构效度，问卷的预测效度先前已进行评估。进行Cronbach's α系数和项目分析以评估量表的信度。
塞尔维亚版患者满意度护理质量问卷（PSNCQQ）显示出单因素结构，Cronbach's α信度系数极佳，为0.94，且在不同医院类别中相似。19个项目与总量表之间的相关系数较高，范围从0.56至0.76。患者的年龄、教育水平和先前住院时间是影响其对护理满意度的重要因素。
该研究为测量塞尔维亚患者对护理的满意度提供了一种新工具，这可能为护理管理人员改进护理过程提供有用的手段。
