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管理素质及其对员工满意度和组织成功的影响,第1部分。

Management qualities and their effects on employee satisfaction and organizational success, part 1.

作者信息

Hicks Joel M, Britt Becky

机构信息

Willis-Knighton Health System, Shreveport, LA, USA.

出版信息

Radiol Manage. 2010 May-Jun;32(3):18-23; quiz 24-5.

Abstract

Successful healthcare managers often share similar qualities when working with employees.These qualities include the ability to effectively communicate, resolve conflicts, take corrective action, and teach and instruct through continuing education. These qualities and associated techniques play an integral role in employee job satisfaction levels, thus enabling healthcare managers to effectively lead their organizations. A healthcare organization's goal to deliver the highest quality of care to its patients is only possible through employees who share the same values, are able to work together, and abide by the same rules and policies. The healthcare manager must be able to effectively manage employees so that work is done in an appropriate amount of time while maintaining the highest level of care.

摘要

成功的医疗保健管理者在与员工合作时往往具备相似的特质。这些特质包括有效沟通的能力、解决冲突的能力、采取纠正措施的能力以及通过继续教育进行教导和指导的能力。这些特质及相关技巧在员工工作满意度方面起着不可或缺的作用,从而使医疗保健管理者能够有效地领导他们的组织。医疗保健组织要为患者提供最高质量护理的目标,只有通过秉持相同价值观、能够协同工作并遵守相同规则和政策的员工才能实现。医疗保健管理者必须能够有效地管理员工,以便在保持最高护理水平的同时,在适当的时间内完成工作。

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