Lindberg Arley
School of Social Welfare, University of California, Berkeley, California 94720, USA.
J Evid Based Soc Work. 2012;9(1-2):110-20. doi: 10.1080/15433714.2012.636316.
The agency director sought to create a systematically coordinated department that utilizes knowledge management strategies to promote evidence-informed practice. In his view, the organization was not providing needed information or organizational supports for practitioners to use knowledge effectively. To address this issue, he created a Director of Development and Operational Planning (DDOP) position with the responsibility to build structures and facilitate processes that support knowledge management. The DDOP oversees research and planning, government relations, legislative development and support, Board of Supervisors communications, staff development and training, community contracts, public information and in-house communication. The DDOP is reorganizing units under her supervision to create a knowledge management matrix that will implement new knowledge sharing strategies related to evaluation, contracts, legislation, organizational development, policy and planning, and staff development. The case study describes challenges and strategies related to: government regulations, size and complexity of the agency, staff resistance, and the developmental nature of the process.
该机构主任试图创建一个系统协调的部门，利用知识管理策略来促进循证实践。在他看来，该组织没有为从业者有效利用知识提供所需的信息或组织支持。为解决这个问题，他设立了发展与运营规划主任（DDOP）这一职位，负责构建支持知识管理的架构并推动相关流程。DDOP负责监督研究与规划、政府关系、立法发展与支持、监事会沟通、员工发展与培训、社区合同、公共信息以及内部沟通。DDOP正在重组其监管下的各单位，以创建一个知识管理矩阵，该矩阵将实施与评估、合同、立法、组织发展、政策与规划以及员工发展相关的新知识共享策略。该案例研究描述了与以下方面相关的挑战和策略：政府法规、机构的规模和复杂性、员工抵触情绪以及该过程的发展性质。
