Winship Kathy
School of Social Welfare, University of California, Berkeley, California 94720, USA.
J Evid Based Soc Work. 2012;9(1-2):133-48. doi: 10.1080/15433714.2012.636318.
In an effort to increase staff engagement and opportunities for greater two-way communication between managers and staff, a strategic plan was developed involving administration of an agency-wide staff satisfaction survey. A comprehensive survey was administered to nearly 1700 employees throughout the agency, which encompasses several diverse bureaus ranging from child and family services, aging and adult services, and a workforce investment board. The online survey included 36 questions aimed at gathering staff perspectives on job satisfaction, work expectations, supervision, and information sharing within the agency. 825 employees responded to the survey, and findings were analyzed and shared agency-wide. Results of the survey have been used to inform ongoing agency change and to facilitate continued engagement of staff in organizational goals and initiatives.
为了提高员工的参与度，并增加经理与员工之间进行更多双向沟通的机会，制定了一项战略计划，其中包括开展全机构范围的员工满意度调查。对该机构近1700名员工进行了全面调查，该机构涵盖几个不同的部门，包括儿童和家庭服务、老年人和成人服务以及劳动力投资委员会。在线调查包括36个问题，旨在收集员工对工作满意度、工作期望、监督以及机构内信息共享的看法。825名员工对调查做出了回应，调查结果进行了分析并在全机构范围内分享。调查结果已被用于为该机构正在进行的变革提供信息，并促进员工持续参与组织目标和倡议。
