Abdel Maqsood Amal Samir, Oweis Arwa I, Hasna Fadia Shawqi
Medical Surgical Nursing Department, Faculty of Nursing, Alexandria University, Alexandria, Egypt.
Int J Nurs Pract. 2012 Apr;18(2):140-6. doi: 10.1111/j.1440-172X.2012.02008.x.
A descriptive correlation study was conducted to describe the differences between patient expectations and satisfaction with nursing care, and to determine the relationships among patient's satisfaction with nursing care and selected sociodemographic variables. A convenience sample of 250 patients with different medical, surgical and gynaecologic diagnoses was recruited to participate in the study, which was carried out at a private hospital in Amman. Two research instruments and a sociodemographic data form were used for data collection: The Patient Expectations Questionnaire and Patient Satisfaction with Nursing Care Quality Questionnaire. The results indicated that patients were more satisfied with technical and ethical aspects of nursing care whereas they were less satisfied with nursing care during the night shift as well as with professional information provided by the nurses. The difference between patients' expectations and satisfaction was statistically significant. Patients' opinions regarding their expectations and their satisfaction with nursing care can be considered as an important opportunity for nurses to plan and implement appropriate strategies that improve the quality of nursing care.
开展了一项描述性相关性研究，以描述患者对护理的期望与满意度之间的差异，并确定患者对护理的满意度与选定的社会人口统计学变量之间的关系。招募了250名患有不同内科、外科和妇科疾病的患者作为便利样本参与该研究，研究在安曼的一家私立医院进行。使用两种研究工具和一份社会人口统计学数据表格收集数据：《患者期望问卷》和《患者对护理质量满意度问卷》。结果表明，患者对护理的技术和道德方面更满意，而对夜班护理以及护士提供的专业信息不太满意。患者期望与满意度之间的差异具有统计学意义。患者对护理期望和满意度的看法可被视为护士规划和实施提高护理质量适当策略的重要契机。
