El-Amouri Souher, O'Neill Shirley
University of Southern Queensland, Toowoomba, QLD, Australia.
Contemp Nurse. 2011 Oct;39(2):240-55. doi: 10.5172/conu.2011.240.
The United Arab Emirates (UAE) has become a linguistically and culturally diverse society where the majority of health care staff is drawn from a range of non-Arabic speaking backgrounds. In hospitals, the resultant mix of language and cultural differences highlights the importance of the role of nurses in facilitating the quality of care as the primary healthcare workers communicating and interacting with both patients and colleagues. Given the dearth of research in this area in the unique context of UAE, this research sought to identify the kind of strategies in use to effectively communicate to provide culturally competent care (CCC). Data were collected from a total of 153 hospital staff from four private and six government hospitals across UAE. While nurses in both hospital types used a variety of strategies to support cross-cultural communication they saw a need for additional communication support and professional development.
阿拉伯联合酋长国（阿联酋）已成为一个语言和文化多元的社会，其中大多数医护人员来自一系列非阿拉伯语背景。在医院里，语言和文化差异的综合结果凸显了护士作为与患者和同事沟通互动的主要医护人员，在促进护理质量方面的重要作用。鉴于在阿联酋这一独特背景下该领域的研究匮乏，本研究旨在确定用于有效沟通以提供具有文化胜任力护理（CCC）的策略类型。数据收集自阿联酋四家私立医院和六家公立医院的总共153名医院工作人员。虽然两种类型医院的护士都使用了各种策略来支持跨文化沟通，但他们认为需要额外的沟通支持和专业发展。
