Medical Surgical Nursing Department, Faculty of Nursing, Alexandria University, Alexandria, Egypt.
East Mediterr Health J. 2012 Apr;18(4):318-24. doi: 10.26719/2012.18.4.318.
This descriptive cross-sectional study determined the prevalence and sources of verbal and physical workplace abuse in the last 6 months, the nurses' reactions to abuse, and their opinions about it. Datawere collected by questionnaire from 447 nurses working in various departments in 3 hospitals in Amman. The prevalence of verbal and physical abuse was 37.1% and 18.3% respectively. Younger, less experienced nurses and those in emergency and intensive care departments experienced more abuse. Patients and their relatives were the usual abusers. Only 35.1% of the abused nurses reported it; of those that did not, 57.1% thought it was useless to do so, while 34.2% thought they could handle the incident without help. Over half of the abused nurses considered leaving nursing and felt their quality of work decreased because of the abuse. Negative societal image of nurses (64%) and poor support from hospital authorities (60%) were the factors the nurses believed most contributed to abuse.
这项描述性的横断面研究旨在确定过去 6 个月中护士在工作场所受到言语和身体虐待的频率和来源、护士对虐待的反应以及他们对虐待的看法。研究数据通过问卷收集，共 447 名来自安曼 3 家医院不同科室的护士参与了此项调查。言语和身体虐待的发生率分别为 37.1%和 18.3%。年轻、经验较少的护士以及在急诊和重症监护病房工作的护士更容易遭受虐待。患者及其家属是常见的施虐者。只有 35.1%的受虐护士报告了虐待事件；在那些没有报告的护士中，57.1%的人认为报告是无用的，而 34.2%的人认为他们可以在没有帮助的情况下处理事件。超过一半的受虐护士考虑离开护理行业，并且他们认为虐待降低了他们的工作质量。护士们认为导致虐待的主要因素是社会对护士的负面形象（64%）和医院管理层的支持不足（60%）。
