Department of Management.
Department of Management, University of Central Florida.
J Appl Psychol. 2012 Nov;97(6):1148-1170. doi: 10.1037/a0029452. Epub 2012 Jul 30.
This research examines employees' behavioral reactions to perceived supervisor aggression. The goal is to understand what makes employees react constructively or destructively to aggression. Three types of behavioral reactions are investigated: retaliation, coworker displaced aggression, and problem solving. We suggest employee reactions are influenced by individual and situational characteristics. We test these ideas by examining the moderating effects of 1 individual factor (locus of control) and 2 situational factors (fear of retaliation and behavioral modeling) on the relationships between perceived supervisor aggression and employee behaviors. The results of an experiment and 2 field studies provide support for the predictions and some unexpected findings. Implications for understanding reactions to perceived supervisor aggression are presented.
本研究考察了员工对感知到的主管攻击行为的反应。目的是了解是什么因素导致员工对攻击行为做出建设性或破坏性的反应。研究调查了三种行为反应：报复、同事转移攻击和解决问题。我们认为员工的反应受到个人和情境特征的影响。我们通过检验 1 个个体因素（控制点）和 2 个情境因素（害怕报复和行为模仿）对感知到的主管攻击与员工行为之间关系的调节作用来检验这些想法。一项实验和两项实地研究的结果支持了这些预测和一些意外发现。提出了对感知到的主管攻击反应的理解的启示。
