Triangulating data to improve care: case study.

The implementation of neonatal nursing indicators focusing on standards of record-keeping and the core neonatal nursing activities initially failed to bring good results. The decision to take an action-planning approach, a cyclical method of identifying problems and seeking ways to resolve them, gave staff 'ownership' of the process and resulted in rapid progress. The challenge now is to sustain and continue improvements in care. This article can be read in conjunction with the feature on page 14.