Turnipseed David L, Vandewaa Elizabeth A
Management Department, Mitchell College of Business, University of South Alabama, Mobile 36688, USA.
Psychol Rep. 2012 Jun;110(3):899-914. doi: 10.2466/01.09.20.21.PR0.110.3.899-914.
This study evaluated hypothesized positive linkages between organizational citizenship behavior and the emotional intelligence dimensions of perception, using emotion, understanding emotion, and management of emotion, involving two samples. Sample 1 comprised 334 employed college students, 52% male, with a mean age of 23.4 yr., who worked an average of 29.6 hr. per week. Sample 2 comprised 72 professors, 81% female, with a mean age of 47 yr. Measures were the Emotional Intelligence Scale and the Organizational Citizenship Behavior Scale. Results of hierarchical multiple regressions indicated a positive link between organizational citizenship behavior and emotional intelligence. There were differences between the samples. In Sample 1, each of the emotional intelligence dimensions were positively linked to citizenship behavior: using and managing emotion were the greatest contributors. In Sample 2, managing emotion was the only contributor. Emotional intelligence had the strongest relationship with citizenship behavior directed at individuals.
本研究评估了组织公民行为与情商维度（包括感知情绪、运用情绪、理解情绪和管理情绪）之间假设的正向联系，涉及两个样本。样本1包括334名在职大学生，其中52%为男性，平均年龄23.4岁，每周平均工作29.6小时。样本2包括72名教授，其中81%为女性，平均年龄47岁。测量工具为情商量表和组织公民行为量表。分层多元回归结果表明组织公民行为与情商之间存在正向联系。两个样本之间存在差异。在样本1中，情商的各个维度均与公民行为呈正向联系：运用情绪和管理情绪的贡献最大。在样本2中，管理情绪是唯一的贡献因素。情商与针对个体的公民行为关系最为密切。
