Hamidi Yadollah, Barati Majid
Research Center For Health Sciences, Department of Health Management, School of Public Health, Hamadan Univer-sity of Medical Sciences, Hamadan, Iran.
J Res Health Sci. 2011 Nov 4;11(2):91-6.
Managers' communication skills are one of the most important topics in educational sector of universities of medical sciences and may have considerable effect on faculty members and employees. This study was per-formed to determine the level of communication skills (verbal, listening, feed-back) of the heads of department of faculties and its relation with some demo-graphic variables.
This cross-sectional study was conducted from June 2009 to January 2010. We enrolled all of the heads of departments (N=60) in Hamadan University of Medical Sciences, western Iran. The participants received a self-administered 24-item questionnaire in Likert format (six general items and 18 items related to communication skills). Data were analyzed with SPSS software using Chi-square and Fisher's exact tests.
The average scores of verbal, listening and feedback communication were 22.5, 16.1 and 21.1, respectively. Accordingly, 78.3% of participants in verbal communication, 16.7% in listening communication and 73.3% in feedback communication had high status. There were significant differences between the average score of listening skills and age (P=0.013) as well as gender (P=0.042). In addition, there was a significant statistical difference between verbal skills and gender (P=0.021).
The overall communication skills of more than half of the heads of departments were moderate. This needs designing some programs for improving department managers' communication skills.
管理者的沟通技巧是医学科学大学教育领域最重要的话题之一，可能会对教职员工产生重大影响。本研究旨在确定各学院系主任的沟通技巧（口头、倾听、反馈）水平及其与一些人口统计学变量的关系。
本横断面研究于2009年6月至2010年1月进行。我们纳入了伊朗西部哈马丹医科大学的所有系主任（N = 60）。参与者收到一份自行填写的24项李克特式问卷（6项一般项目和18项与沟通技巧相关的项目）。使用SPSS软件通过卡方检验和费舍尔精确检验对数据进行分析。
口头、倾听和反馈沟通的平均得分分别为22.5、16.1和21.1。相应地，78.3%的参与者在口头沟通方面、16.7%在倾听沟通方面以及73.3%在反馈沟通方面具有较高水平。倾听技巧的平均得分与年龄（P = 0.013）以及性别（P = 0.042）之间存在显著差异。此外，口头技巧与性别之间存在显著统计学差异（P = 0.021）。
超过一半的系主任总体沟通技巧中等。这需要设计一些项目来提高部门管理者的沟通技巧。
