College of Nursing, University of Kentucky, Lexington, KY 40536-0232, USA.
J Nurs Adm. 2012 Sep;42(9):418-25. doi: 10.1097/NNA.0b013e3182668129.
This study tested the effects of interpersonal relationships on nurse managers' work engagement and proactive work behavior.
An engaged workforce may help healthcare organizations improve performance. In healthcare, nurse managers are responsible for creating motivating work environments. They also need to be engaged, yet little is known about what influences nurse managers' performance.
A self-administered electronic survey was used to collect data from 323 nurse managers working in acute care hospitals. Instruments included the Relational Coordination Scale, Utrecht Work Engagement Scale, and Proactive Work Behavior Scale.
Interpersonal relationships with nurse administrators were most predictive of nurse managers' work engagement. Interpersonal relationships with physicians were most predictive of nurse managers' proactive work behavior.
Organizational cultures that foster quality interpersonal relationships will support the job performance of nurse managers.
本研究旨在检验人际关系对护士长工作投入和主动工作行为的影响。
有活力的员工队伍有助于医疗机构提高绩效。在医疗保健领域，护士长负责营造激励性的工作环境。他们自身也需要投入工作，但对于影响护士长绩效的因素知之甚少。
采用自我管理的电子问卷，对 323 名在急症护理医院工作的护士长进行了调查。工具包括人际关系协调量表、乌得勒支工作投入量表和主动工作行为量表。
与护理主任的人际关系是预测护士长工作投入的最重要因素。与医生的人际关系是预测护士长主动工作行为的最重要因素。
培养优质人际关系的组织文化将支持护士长的工作表现。
