Department of Management, Ball State University, 2000 W. University Avenue, Muncie, IN 47306, USA.
School of Tourism, Hanyang University, 17 Haengdang-dong, Seongdonggu, Seoul 04763, Korea.
Int J Environ Res Public Health. 2020 Mar 25;17(7):2187. doi: 10.3390/ijerph17072187.
A comprehensive review of the literature on service creativity revealed the necessity to expand the line of creativity-based research in the service-driven industry. It also called for the creation of a survey instrument that entails high-quality interpersonal relationships, psychological safety, and learning from failures, by including two creativity-related constructs, namely, creative self-efficacy and employees' creative work involvement to the model. The current study aimed; (a) to assess the validity and reliability of measurement models; and (b) to empirically examine the integrated proposed model consisting of salient constructs. A convenience sample of 341 airline employees responded to a self-report questionnaire that was developed using the steps of researchers' in a comprehensive literature review and refined based on the feedback provided by a panel of five professionals who had worked in airline firms. The resultant data were subjected to exploratory factor analysis (EFA), confirmatory factor analysis (CFA), second-order CFA, and structural equation modeling (SEM) using version 23.0 of AMOS. The results showed that high-quality interpersonal relationships positively influenced psychological safety, which in turn, positively influenced learning from failures and creative self-efficacy. Further, learnings from failures positively influenced creative self-efficacy but not employees' creative work involvement. Finally, both psychological safety and creative self-efficacy positively influenced employees' creative work involvement. These findings have significant implications for human resource management practices that aim to promote the creative involvement of airline employees.
对文献进行综述后发现，服务型产业需要扩展以创意为基础的研究。同时，该文献呼吁创建一种调查工具，将两个与创意相关的构念，即创意自我效能和员工的创意工作投入，纳入模型，以包含高质量的人际关系、心理安全感和从失败中学习。本研究旨在：(a)评估测量模型的有效性和可靠性；(b)实证检验由显著构念组成的综合模型。研究采用便利抽样，共 341 名航空公司员工对使用研究人员在全面文献综述中开发的步骤，并根据在航空公司工作的五位专业人士的反馈进行了改进的自报问卷进行了回复。使用 AMOS 版本 23.0 对所得数据进行探索性因素分析(EFA)、验证性因素分析(CFA)、二阶 CFA 和结构方程建模(SEM)。结果表明，高质量的人际关系对心理安全感有积极影响，而心理安全感又对从失败中学习和创意自我效能有积极影响。此外，从失败中学习对创意自我效能有积极影响，但对员工的创意工作投入没有影响。最后，心理安全感和创意自我效能都对员工的创意工作投入有积极影响。这些发现对旨在促进航空公司员工创意投入的人力资源管理实践具有重要意义。
