Warren Nancy
Sutter Medical Center of Santa Rosa, Santa Rosa, CA, USA.
Medsurg Nurs. 2012 Jul-Aug;21(4):233-9.
Health care facilities that utilize patient and family advisors are experiencing improved outcomes in decreased length of stay, and improved reimbursements and patient satisfaction. Patient and family advisors can be strong allies in ongoing performance improvement efforts. Perhaps even more importantly, involving advisors in health care systems encourages treatment of the whole patient as he or she would want to be treated
采用患者及家属顾问的医疗机构在缩短住院时间、提高报销率和患者满意度方面取得了更好的成效。患者及家属顾问可以成为持续改进工作的有力盟友。或许更重要的是,让顾问参与医疗保健系统,能鼓励按照患者希望接受治疗的方式对其进行全人治疗。