Chen Ai-Hong, Jaafar Saidah Nafisah, Noor Abdul Rahim Md
Department of Optometry, Faculty of Health Sciences, Universiti Teknologi MARA, Puncak Alam Campus, 42300 Bandar Puncak Alam, Selangor, Malaysia.
Malays J Med Sci. 2012 Apr;19(2):19-26.
A comparison of the job satisfaction of health care professionals has not been well studied in Malaysia. This study aimed to compare the job satisfaction level among 8 groups of health care professionals in private settings, using the Job Satisfaction Survey (JSS).
A total of 81 health care professionals, including nurses, physiotherapists, occupational therapists, medical laboratory technologists, dieticians, medical imaging practitioners, environmental health officers, and optometrists in private (non-government) settings in the Klang Valley, were interviewed using the Job Satisfaction Survey scale invented by Dr Paul E Spector. Their job satisfaction scores were calculated and determined.
In the demographic data, the majority of the subjects were 20-30 years old (81.5%), were female (72.8%), had a basic degree (98.8%), were single (64.2%), and had 1-5 years of working experience (83.9%). A Kruskal-Wallis analysis showed significant differences (P < 0.05) in promotion, supervision, operating conditions, co-workers, nature of the work, and communication, but there were no significant differences (P > 0.05) in pay, fringe benefits, and contingent rewards in JSS score among the 8 health care professions. The Friedman Test showed a significant difference of overall JSS scores (χ(2) = 526.418, P < 0.001) among the 8 health care professions.
The overall job satisfaction levels are different among health care professionals in private settings, especially regarding promotion, supervision, operating conditions, co-workers, the nature of the work, and communication.
在马来西亚，医疗保健专业人员的工作满意度比较尚未得到充分研究。本研究旨在使用工作满意度调查（JSS）比较8组私立医疗机构中医疗保健专业人员的工作满意度水平。
使用保罗·E·斯佩克特博士发明的工作满意度调查量表，对巴生谷地区私立（非政府）医疗机构中的81名医疗保健专业人员进行了访谈，这些人员包括护士、物理治疗师、职业治疗师、医学实验室技术人员、营养师、医学影像从业者、环境卫生官员和验光师。计算并确定了他们的工作满意度得分。
在人口统计学数据中，大多数受试者年龄在20 - 30岁之间（81.5%），为女性（72.8%），拥有本科学历（98.8%），单身（64.2%），工作经验为1 - 5年（83.9%）。克鲁斯卡尔 - 沃利斯分析显示，在晋升、监督、工作条件、同事、工作性质和沟通方面存在显著差异（P < 0.05），但在这8种医疗保健职业的工作满意度得分中，薪酬、福利和或有奖励方面没有显著差异（P > 0.05）。弗里德曼检验显示，8种医疗保健职业的总体工作满意度得分存在显著差异（χ(2) = 526.418，P < 0.001）。
私立医疗机构中医疗保健专业人员的总体工作满意度水平存在差异，尤其是在晋升、监督、工作条件、同事、工作性质和沟通方面。
