Kumar Sanjeev, Haque Anwarul, Tehrani Hassan Y
Centre for Community Medicine, All India Institute of Medical Sciences, New Delhi, India.
N Am J Med Sci. 2012 Sep;4(9):405-10. doi: 10.4103/1947-2714.100991.
Evaluation of outcomes can help improve the quality of provision of services within a healthcare setting. There is limited report on patient satisfaction in private-sector in India although they provide three-quarters of healthcare services.
The study was designed to report the level of satisfaction among inpatients of a private tertiary care hospital in India.
A total of 102 participants were recruited and their socio-demographic, health-seeking behavior, and satisfaction rating on various aspects of healthcare were elicited. A five item Likert scale was used to obtain the satisfaction rating. Data analysis was done with the help of Stata version-9. Proportions for the discrete variables and means with Standard Deviation for the continuous variables were obtained.
All the participants were urban and from upper-middle or upper socio-economic strata. The participants reported a high level of overall satisfaction (93%) as well as high satisfaction with physicians (95%), the doctor's interpersonal skills (99%), nursing-care (93%), general services (94%), and pharmacy (88.1%).
There was a high level of satisfaction reported by the participants at this tertiary level hospital. This might reflect the actual good quality services being provided by the provider or the nonannoying response, which cannot be ruled out.
对医疗服务结果进行评估有助于提高医疗环境中服务提供的质量。尽管印度私营部门提供了四分之三的医疗服务，但关于患者满意度的报告却很有限。
本研究旨在报告印度一家私立三级医院住院患者的满意度水平。
共招募了102名参与者，收集了他们的社会人口统计学信息、就医行为以及对医疗保健各个方面的满意度评分。采用五分制李克特量表获取满意度评分。借助Stata 9.0版本进行数据分析。得出离散变量的比例以及连续变量的均值和标准差。
所有参与者均来自城市，且属于中上层或上层社会经济阶层。参与者报告总体满意度较高（93%），对医生（95%）、医生的人际沟通技巧（99%）、护理服务（93%）、一般服务（94%）和药房（88.1%）的满意度也较高。
这家三级医院的参与者报告了较高的满意度。这可能反映了提供者实际提供的优质服务，也可能是没有令人反感的回应，这一点不能排除。
