Bhavsar Rohit, Zachariah Seeba, Thomas Dixon, Kannan Shanmugha M
Department of Pharmacy Practice, RIPER, Anantapur, Andhra Pradesh, India.
J Pharm Bioallied Sci. 2012 Oct;4(4):302-6. doi: 10.4103/0975-7406.103255.
Drug Information Center (DIC) is an information center which provides drug information (DI) to healthcare professionals. The aim was to evaluate the performance of DIC for improving the quality and quantity of information services provided to the healthcare professionals. The service was provided free of cost to the customers.
This descriptive study was conducted for the period of 6 months from February to August 2011 excluding May due to vacation. Customers were asked: how did they find the service provided to them? Was it good, satisfactory, or need improvement? There were written feedback forms to be filled by the customers, including customer satisfaction questions. The official publication of the DIC, RIPER PDIC Bulletin was screened for its types of articles/number of drug news published. The bulletin is circulated for free to the healthcare professionals electronically.
A total of 232 queries were obtained during the study period of 6 months. Average number of queried received to the DIC was 39 per month. Most preferred mode of queries was personal access (89%). Majority of queries were received from nurses, i.e., 162 (70%) queries and 81% of all queries were drug oriented for improving knowledge. There were only 19% of the queries for individual patients; doctors asked most of those queries. Only 3% queries answered were rated as need improvement by the healthcare professionals. Rest were considered as either Good (56%) or satisfactory (49%). Range of drug news published in each bulletin was 3-4 and most of the other articles include expert opinion to improve practice or training.
The DI services were satisfactorily used for academic interests. Nurses used the service for the highest compared to other health care professionals. Future studies should plan to establish the usefulness of DI to improve healthcare practice.
药物信息中心（DIC）是一个向医疗保健专业人员提供药物信息（DI）的信息中心。其目的是评估DIC在提高向医疗保健专业人员提供的信息服务的质量和数量方面的表现。该服务向客户免费提供。
本描述性研究于2011年2月至8月进行，为期6个月，因假期排除了5月。询问客户：他们如何评价提供给他们的服务？是好、满意还是需要改进？有客户需填写的书面反馈表，包括客户满意度问题。对DIC的官方出版物《RIPER PDIC公报》筛选其文章类型/发布的药物新闻数量。该公报以电子方式免费分发给医疗保健专业人员。
在6个月的研究期间共收到232个咨询。DIC每月平均收到的咨询数量为39个。最受欢迎的咨询方式是个人访问（89%）。大多数咨询来自护士，即162个（70%）咨询，所有咨询的81%是关于药物知识提升的。针对个体患者的咨询仅占19%；医生提出了其中大部分咨询。医疗保健专业人员将仅3%的回复咨询评为需要改进。其余的被认为是好（56%）或满意（49%）。每期公报发布的药物新闻范围为3 - 4条，大多数其他文章包括专家意见以改进实践或培训。
药物信息服务在学术方面得到了令人满意的应用。与其他医疗保健专业人员相比，护士使用该服务的比例最高。未来的研究应计划确定药物信息在改善医疗实践方面的有用性。
