Department of Pharmaceutical Sciences, Faculty of Pharmacy, Yarmouk University, Irbid, Jordan.
Department of Pharmacy Practice, Faculty of Pharmacy, Yarmouk University, Irbid, Jordan.
Pharmacol Res Perspect. 2020 Apr;8(2):e00582. doi: 10.1002/prp2.582.
The Pharmacy One™ Poising Call Center (P PCC), located in Amman, Jordan, was created to address deficiencies identified by the pharmacy service, including in the management of poisoning cases. The aims of this study were to analyze the patterns of poisoning cases reported to the P PCC and to describe the role of the P PCC pharmacist in ensuring preparedness and managing the response to poisoning cases. In addition, the information from these interventions was used to survey human poisoning in Jordan. This is a retrospective descriptive study of acute poisoning incidents in the Jordanian population, as recorded by the P PCC during the period 2014-2018. Inquiries received by the P PCC were recorded on a predesigned form. The year, patient demographics, toxic agent involved, and circumstances of the poisoning event were all fully documented utilizing Oracle and Excel spreadsheets. A total of 1992 poisoning incidents were reported to the P1PCC, predominately (68.59%) via 911 phone calls. Reports were predominantly from males (1.67:1). Children were the second most common age group after adolescents (22.62% and 42.49%, respectively). The most frequent causative nonpharmaceutical agents were household products (17%) in preschool children and animal bites (20%) in adolescents. Most of the poisoning incidents (74.63%) occurred at home. Unintentional poisoning (54.12%), with mild medical outcomes (61.45%), accounted for most of the poisoning incidents caused by exposure to household products. These data may represent the most recent picture of poisoning incidents in Jordan. Emergency medical services were provided by experienced pharmacy practitioners at the P PCC, to respond to emergency needs in the community in a professional manner. Therefore, the need for unnecessary hospitalization and the cost of ambulance dispatch were minimized, which are highly valuable outcomes.
位于约旦安曼的 Pharmacy One™ 解毒呼叫中心（P PCC）成立的目的是解决药房服务中发现的缺陷，包括中毒病例的管理。本研究的目的是分析报告给 P PCC 的中毒病例模式，并描述 P PCC 药剂师在确保准备工作和管理中毒病例应对方面的作用。此外，这些干预措施提供的信息用于调查约旦的人类中毒情况。这是一项回顾性描述性研究，研究了 2014 年至 2018 年期间 P PCC 记录的约旦人群急性中毒事件。P PCC 收到的查询均记录在预先设计的表格上。利用 Oracle 和 Excel 电子表格，详细记录了年份、患者人口统计学、涉及的有毒剂以及中毒事件的情况。共向 P1PCC 报告了 1992 起中毒事件，主要通过 911 电话（68.59%）报告。报告主要来自男性（1.67:1）。儿童是仅次于青少年的第二大常见年龄组（分别为 22.62%和 42.49%）。最常见的非药物中毒原因是幼儿家中用品（17%）和青少年动物咬伤（20%）。大多数中毒事件（74.63%）发生在家中。大多数由接触家用产品引起的中毒事件是意外中毒（54.12%），且医疗结果轻微（61.45%）。这些数据可能代表了约旦最近的中毒事件情况。P PCC 的经验丰富的药房从业者提供了紧急医疗服务，以专业的方式应对社区的紧急需求。因此，最大限度地减少了不必要的住院治疗和救护车派遣的费用，这是非常有价值的结果。
