Arney Jennifer, Street Richard L, Naik Aanand D
Department of Sociology, University of Houston - Clear Lake, Houston ; Houston VA Health Services Research and Development Center of Excellence, Michael E DeBakey Department of Veterans Affairs Medical Center, Baylor College of Medicine, Houston ; Section on Health Services Research, Baylor College of Medicine, Houston.
Patient Prefer Adherence. 2013;7:95-102. doi: 10.2147/PPA.S38243. Epub 2013 Jan 22.
Direct-to-consumer advertising (DTCA) is ubiquitous in media outlets, but little is known about the ways in which consumers' values, needs, beliefs, and biases influence the perceived meaning and value of DTCA. This article aims to identify the taxonomy of readership categories that reflect the complexity of how health care consumers interact with DTCA, with particular focus on individuals' perceptions of print DTCA in popular magazines. Respondent-driven sampling was used to recruit 18 male and female magazine readers and 18 male and female prescription medication users aged 18-71 years. Semi-structured, in-depth interviews with consumers about their attentiveness, motivations, perceived value, and behavioral responses to DTCA were conducted. The analyses were guided by principles of grounded theory analysis; four categories that vary in consumers' attentiveness, motivations, perceived value, and behavioral responses to DTCA were identified. Two categories - the lay physician and the informed shopper - see value in information from DTCA and are likely to seek medical care based on the information. One category - the voyeur - reads DTCA, but is not likely to approach a clinician regarding advertised information. The fourth category - the evader - ignores DTCA and is not likely to approach a clinician with DTCA information. Responses to DTCA vary considerably among consumers, and physicians should view patients' understanding and response to DTCA within the context of their health-related needs. Patients' comments related to DTCA may be used as an opportunity to engage and understand patients' perspectives about illness and medication use. Clinicians may use information about these categories to facilitate shared understanding and improve communication within the doctor-patient relationship.
直接面向消费者的广告(DTCA)在媒体中无处不在,但对于消费者的价值观、需求、信念和偏见如何影响DTCA的感知意义和价值,我们却知之甚少。本文旨在确定读者类别分类法,以反映医疗保健消费者与DTCA互动方式的复杂性,特别关注个人对流行杂志中印刷版DTCA的认知。采用受访者驱动抽样方法,招募了18名年龄在18 - 71岁之间的男性和女性杂志读者以及18名男性和女性处方药使用者。对消费者进行了半结构化的深度访谈,了解他们对DTCA的关注度、动机、感知价值和行为反应。分析以扎根理论分析原则为指导;确定了四类消费者,他们在对DTCA的关注度、动机、感知价值和行为反应方面各不相同。两类——外行医生和明智购物者——认为DTCA中的信息有价值,并可能根据这些信息寻求医疗护理。一类——窥探者——阅读DTCA,但不太可能就广告信息咨询临床医生。第四类——逃避者——忽略DTCA,不太可能带着DTCA信息咨询临床医生。消费者对DTCA的反应差异很大,医生应在患者与健康相关需求的背景下看待患者对DTCA的理解和反应。患者与DTCA相关的评论可作为一个契机,来了解和理解患者对疾病和药物使用的看法。临床医生可以利用有关这些类别的信息,促进医患之间的共同理解,改善沟通。