Waller Sam, Bradley Mike, Hosking Ian, Clarkson P John
University of Cambridge, Engineering Design Centre, United Kingdom.
University of Cambridge, Engineering Design Centre, United Kingdom.
Appl Ergon. 2015 Jan;46 Pt B:297-303. doi: 10.1016/j.apergo.2013.03.012. Epub 2013 Mar 26.
This paper describes the University of Cambridge, Engineering Design Centre's (EDC) case for inclusive design, based on 10 years of research, promotion and knowledge transfer. In summary, inclusive design applies an understanding of customer diversity to inform decisions throughout the development process, in order to better satisfy the needs of more people. Products that are more inclusive can reach a wider market, improve customer satisfaction and drive business success. The rapidly ageing population increases the importance of this approach. The case presented here has helped to convince BT, Nestlé and others to adopt an inclusive approach.
本文介绍了剑桥大学工程设计中心（EDC）基于10年研究、推广和知识转移所提出的包容性设计案例。简而言之，包容性设计运用对客户多样性的理解，在整个开发过程中为决策提供依据，以便更好地满足更多人的需求。更具包容性的产品能够开拓更广阔的市场，提高客户满意度并推动商业成功。人口的迅速老龄化增加了这种方法的重要性。这里介绍的案例有助于说服英国电信、雀巢等公司采用包容性设计方法。
