Tamura Eri, Kishimoto Keiko, Fukushima Noriko
Division of Social Pharmacy, Faculty of Pharmaceutical Sciences, Keio University, 1-5-30 Shibakoen, Minato-ku, Tokyo 105-8512, Japan.
Yakugaku Zasshi. 2013;133(6):737-45. doi: 10.1248/yakushi.12-00271.
This study sought to determine the effect of pharmacists wearing a mask on the consultation intention of patients who do not have a trusting relationship with the pharmacists. We conducted a questionnaire survey of customers at a Tokyo drugstore in August 2012. Subjects answered a questionnaire after watching two medical teaching videos, one in which the pharmacist was wearing a mask and the other in which the pharmacist was not wearing a mask. Data analysis was performed using a paired t-test and multiple logistic regression. The paired t-test revealed a significant difference in 'Maintenance Problem' between the two pharmacist situations. After excluding factors not associated with wearing a mask, multiple logistic regression analysis identified three independent variables with a significant effect on participants not wanting to consult with a pharmacist wearing a mask. Positive factors were 'active-inactive' and 'frequency mask use', a negative factor was 'age'. Our study has shown that pharmacists wearing a mask may be a factor that prevents patients from consulting with pharmacist. Those patients whose intention to consult might be affected by the pharmacists wearing a mask tended to be younger, to have no habit of wearing masks preventively themselves, and to form a negative opinion of such pharmacists. Therefore, it was estimated that pharmacists who wear masks need to provide medical education by asking questions more positively than when they do not wear a mask in order to prevent the patient worrying about oneself.
本研究旨在确定药剂师佩戴口罩对与药剂师没有信任关系的患者咨询意愿的影响。2012年8月，我们对东京一家药店的顾客进行了问卷调查。受试者在观看两段医学教学视频后回答问卷，一段视频中药剂师佩戴口罩，另一段视频中药剂师未佩戴口罩。使用配对t检验和多元逻辑回归进行数据分析。配对t检验显示，两种药剂师情形下的“维持问题”存在显著差异。在排除与佩戴口罩无关的因素后，多元逻辑回归分析确定了三个对不想咨询佩戴口罩药剂师的参与者有显著影响的自变量。积极因素是“活跃-不活跃”和“口罩使用频率”，消极因素是“年龄”。我们的研究表明，药剂师佩戴口罩可能是阻碍患者向药剂师咨询的一个因素。那些咨询意愿可能受药剂师佩戴口罩影响的患者往往更年轻，自己没有预防性佩戴口罩的习惯，并且对这类药剂师形成负面看法。因此，据估计，佩戴口罩的药剂师需要比不戴口罩时更积极地提问来提供医学教育，以防止患者自我担忧。
