Martínez-Pérez Borja, de la Torre-Díez Isabel, Candelas-Plasencia Sonia, López-Coronado Miguel
Department of Signal Theory and Communications, and Telematics Engineering, University of Valladolid, Paseo de Belén, 15, 47011, Valladolid, Spain,
J Med Syst. 2013 Oct;37(5):9976. doi: 10.1007/s10916-013-9976-x. Epub 2013 Sep 7.
The rapid spread of smartphones and tablets in the last years has created a new software industry whose fast growth has propitiated numerous low-quality applications to be revised and improved. The main aim of this paper is to develop a tool to assess the Quality of Experience (QoE) of mobile Health (mHealth) applications in order to improve the quality of the existing apps and the ones to be released. Firstly, a review of the applications of mHealth has been done in order to obtain a general classification. Secondly, the tool for measuring the QoE is developed in the form of a survey with the help of psychologists. Finally, this tool is evaluated using a sample of applications selected with the aid of the classification obtained. A survey with 21 questions using the Likert scale and destined to users has been successfully created, and its evaluation has been positive, resulting in a good method for measuring the QoE of the different features that the applications in the field of health care usually have. The tool created can be very useful for developers in order to assess the quality of their health care apps, indicating their positive aspects and the ones which must be revised and improved, avoiding the releasing of low-quality apps.
近年来,智能手机和平板电脑的迅速普及催生了一个新的软件行业,其快速发展使得大量低质量应用程序需要修订和改进。本文的主要目的是开发一种工具,用于评估移动健康(mHealth)应用程序的体验质量(QoE),以提高现有应用程序和即将发布的应用程序的质量。首先,对移动健康应用程序进行了综述,以获得一个总体分类。其次,在心理学家的帮助下,以调查问卷的形式开发了用于测量体验质量的工具。最后,使用借助所获得的分类选择的应用程序样本对该工具进行评估。已经成功创建了一份面向用户的、包含21个使用李克特量表的问题的调查问卷,并且其评估结果是积极的,从而产生了一种用于测量医疗保健领域应用程序通常具有的不同功能的体验质量的良好方法。所创建的工具对于开发人员评估其医疗保健应用程序的质量非常有用,能够指出其积极方面以及必须修订和改进的方面,避免发布低质量应用程序。