交互式语音应答（IVR）与邮寄调查问卷在精神科门诊治疗出院的儿童及青少年随访中的评估：一项随机对照试验
Evaluation of Interactive Voice Response (IVR) and postal survey in follow-up of children and adolescents discharged from psychiatric outpatient treatment: a randomized controlled trial.
作者信息
Andersson Claes, Danielsson Susanne, Silfverberg-Dymling Gunilla, Löndahl Gunnel, Johansson Björn Axel
机构信息
Health and Society, Department of Criminology, Malmö University, SE-205 06 Malmö, Sweden ; Division of Psychiatry, Department of Clinical Sciences, Lund University, Lund, Sweden.
Psychiatry Skåne, Department of Child & Adolescent Psychiatry, Skåne University Hospital, Malmö, Sweden.
出版信息
Springerplus. 2014 Feb 8;3:77. doi: 10.1186/2193-1801-3-77. eCollection 2014.
Abstract
Systematic evaluation of child and adolescent psychiatric outpatient treatment is important but time-consuming. The aim of this paper was to study whether Interactive Voice Response (IVR) is a more effective method than a questionnaire sent by post when following up outpatient treatment in child and adolescent psychiatry. Eighty patients were recruited from a child and adolescent psychiatric outpatient unit in Sweden. One parent of each of the patients was randomized to complete the BCFPI follow-up form, using either IVR (n = 40) or postal survey (n = 40) one month after discharge. The response rate for complete answers was 65% in the IVR group and 38% in the postal survey group (p = 0.014). There was less need for reminders in the IVR group (p = 0.000). IVR is a promising and cost-effective method for evaluating evidence-based treatment in child and adolescent psychiatric care.
摘要
对儿童和青少年精神科门诊治疗进行系统评估很重要，但耗时较长。本文旨在研究在儿童和青少年精神病学门诊治疗随访中，交互式语音应答（IVR）是否比邮寄问卷更有效。从瑞典的一个儿童和青少年精神科门诊招募了80名患者。每位患者的一位家长被随机分配，在出院后一个月使用IVR（n = 40）或邮寄调查（n = 40）完成BCFPI随访表。IVR组完整答案的回复率为65%，邮寄调查组为38%（p = 0.014）。IVR组对提醒的需求较少（p = 0.000）。IVR是一种在儿童和青少年精神科护理中评估循证治疗的有前景且具成本效益的方法。
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