Williams Jeff, McCrillis Aileen, McGowan Richard, Nicholson Joey, Surkis Alisa, Thompson Holly, Vieira Dorice
a New York University Health Sciences Library, New York University Langone Medical Center , New York , New York , USA.
Med Ref Serv Q. 2014;33(2):157-66. doi: 10.1080/02763869.2014.897515.
With nearly all library resources and services delivered digitally, librarians working for the New York University Health Sciences Library struggled with maintaining awareness of changing user needs, understanding barriers faced in using library resources and services, and determining knowledge management challenges across the organization. A liaison program was created to provide opportunities for librarians to meaningfully engage with users. The program was directed toward a subset of high-priority user groups to provide focused engagement with these users. Responsibility for providing routine reference service was reduced for liaison librarians to provide maximum time to engage with their assigned user communities.
由于几乎所有图书馆资源和服务都是以数字方式提供的，为纽约大学健康科学图书馆工作的馆员在保持对用户需求变化的了解、理解使用图书馆资源和服务时面临的障碍以及确定整个组织的知识管理挑战方面遇到了困难。创建了一个联络计划，为馆员提供有意义地与用户互动的机会。该计划针对一部分高优先级用户群体，以便与这些用户进行有针对性的互动。为联络馆员减少了提供常规参考服务的职责，以便他们有最多的时间与指定的用户群体互动
