Karakuş Zeynep, Özer Zeynep, Gözüm Sebahat, Öncel Selma
Department of Internal Medicine, Akdeniz University Nursing Faculty of Nursing, Antalya, Turkey.
Department of Community Health Nursing, Akdeniz University Faculty of Nursing, Antalya, Turkey.
Florence Nightingale J Nurs. 2021 Feb 1;29(1):30-39. doi: 10.5152/FNJN.2021.19042. eCollection 2021 Feb.
This study aimed to determine the organizational cultural competence of hospitals located in the coastal strip of Antalya city in Turkey.
The sample of this descriptive study included 31 hospitals. Data were collected with a questionnaire developed by the researchers under the guidance of 2 guides related to organizational cultural competency standards. The questionnaire included 3 sections and 47 questions and was answered by an authorized person to provide information on behalf of the hospital.
Among the hospitals participating in the study, 61.3% were private hospitals, 67.7% had international patient departments, 96.8% had quality departments, and 29% reported that they had a budget allocated for providing culturally appropriate care. Most of the hospitals reported that they served multi-menu option to the patients (64.5%) and provided with interpreter assistance free of cost (90.3%). Most of the hospitals stated that they provided end-of-life care for patients who died in their hospitals according to the wishes of the family members (96.8%).
Hospitals seek to adopt a culturally sensitive approach in healthcare services, but their cultural competence has scope for improvement, as they do not have strategic action plans or sufficient budgets yet.
本研究旨在确定土耳其安塔利亚市沿海地带医院的组织文化能力。
这项描述性研究的样本包括31所医院。数据通过研究人员在与组织文化能力标准相关的2名指导人员指导下编制的问卷收集。问卷包括3个部分和47个问题，由一名获授权代表医院提供信息的人员作答。
参与研究的医院中，61.3%为私立医院，67.7%设有国际患者科室，96.8%设有质量部门，29%报告称有用于提供文化适宜性护理的预算。大多数医院报告称，它们为患者提供多种菜单选择（64.5%），并免费提供口译协助（90.3%）。大多数医院表示，它们会根据家庭成员的意愿为在医院死亡的患者提供临终护理（96.8%）。
医院试图在医疗服务中采用文化敏感方法，但其文化能力仍有改进空间，因为它们尚未制定战略行动计划或拥有足够预算。
