一种用于评估泌尿外科医院门诊护理质量的患者报告结局指标（PROM）。

A patient reported outcome measure (PROM) assessing quality of care in the urology hospital outpatient setting.

作者信息

Alsinnawi M, Dowling C M, McKeown S, Flynn R, McDermott T E D, Grainger R, Thornhill J A

出版信息

Ir Med J. 2014 Sep;107(8):255-6.

Abstract

A prospective blind PROM (patient reported outcome measure) study performed in our urology department examined the outpatient-clinic experience. 104 questionnaires were completed. 23 patients (22%) felt the waiting times for appointments was excessive. 13 patients (13%) experienced difficulty in contacting administrative staff. 98 patients (94%) considered the waiting areas good but 31 patients (31%) considered lack of privacy an issue. Consultants saw 65 patients (63%). 62 patients (60%) expected to be seen by a consultant. 32 patients (31%) felt consultation with a different doctor on return visits was unsatisfactory. 76 patients (73%) "fully trusted" their doctors. 78 patients (75%) rated their visit excellent, 10 patients (10%) added comments. Despite frustration with waiting times, the experience of patients reflects a positive rapport and trust between patient and doctor.

摘要

我们泌尿外科进行的一项前瞻性盲法患者报告结局研究，调查了门诊体验。共完成了104份问卷。23名患者（22%）认为预约等待时间过长。13名患者（13%）在联系行政人员方面遇到困难。98名患者（94%）认为候诊区不错，但31名患者（31%）认为缺乏隐私是个问题。顾问医生接待了65名患者（63%）。62名患者（60%）期望由顾问医生诊治。32名患者（31%）觉得复诊时由不同医生诊治的体验不佳。76名患者（73%）“完全信任”他们的医生。78名患者（75%）对就诊体验给予高度评价，10名患者（10%）添加了评论。尽管患者对等待时间感到不满，但患者的体验反映出医患之间积极的融洽关系和信任。