Entezari-Maleki Taher, Taraz Mohammad, Javadi Mohammad Reza, Hajimiri Mir Hamed, Eslami Kaveh, Karimzadeh Iman, Esmaeili Maysam, Gholami Kheirollah
Drug Applied Research Center, Department of Clinical Pharmacy, Shahid Madani Heart Center, Tabriz University of Medical Sciences, Tabriz, Iran ; Department of Clinical Pharmacy, 13-Aban Drug and Poison Information Center, Tehran University of Medical Sciences, Tehran, Iran.
Department of Clinical Pharmacy, 13-Aban Drug and Poison Information Center, Tehran University of Medical Sciences, Tehran, Iran.
J Res Pharm Pract. 2014 Oct;3(4):117-22. doi: 10.4103/2279-042X.145368.
To assess and describe the call services delivered by drug and poison information call center (DPIC) of 13-Aban pharmacy, which is closely operated by the Department of Clinical Pharmacy, College of Pharmacy affiliated to Tehran University of Medical Sciences.
All calls services including counseled and follow-up calls provided by 13-Aban DPIC to health care professionals and public were collected, documented, and evaluated in a 2 years period from July 2010 to June 2012 using the designed software. Data analysis was done by SPSS version 16.0.
Totally 110,310 calls services delivered during a 2 years period. Among healthcare professionals, pharmacists, general physicians, and nurses requested more call services respectively (P = 0.001). DPIC could detect 585 potential cases of adverse drug reactions (ADRs) and 420 cases of major drug-drug interactions (DDIs).
This study by analyzing and reporting the two-years activities of one of the major DPICs in Iran, showed that DPICs can offer drug consultation for healthcare professional and public as well as detect and prevent ADRs and DDIs, and therefore can promote patients' health regarding drug therapy.
评估并描述由德黑兰医科大学药学院临床药学系紧密运营的13 - 阿班药房的药品与毒物信息呼叫中心(DPIC)所提供的呼叫服务。
在2010年7月至2012年6月的两年期间,使用设计好的软件收集、记录并评估13 - 阿班DPIC向医疗保健专业人员和公众提供的所有呼叫服务,包括咨询和随访电话。使用SPSS 16.0版本进行数据分析。
在两年期间共提供了110,310次呼叫服务。在医疗保健专业人员中,药剂师、普通医生和护士分别请求了更多的呼叫服务(P = 0.001)。DPIC能够检测出585例潜在的药物不良反应(ADR)病例和420例主要的药物相互作用(DDI)病例。
本研究通过分析和报告伊朗一个主要DPIC的两年活动,表明DPIC可以为医疗保健专业人员和公众提供药物咨询,以及检测和预防ADR和DDI,因此可以在药物治疗方面促进患者健康。