Houghton Robert J, Baber Chris, Stanton Neville A, Jenkins Daniel P, Revell Kirsten
a Horizon Digital Economy Research, University of Nottingham , Nottingham , UK.
Ergonomics. 2015;58(3):434-49. doi: 10.1080/00140139.2014.966770. Epub 2015 Jan 2.
Cognitive Work Analysis (CWA) allows complex, sociotechnical systems to be explored in terms of their potential configurations. However, CWA does not explicitly analyse the manner in which person-to-person communication is performed in these configurations. Consequently, the combination of CWA with Social Network Analysis provides a means by which CWA output can be analysed to consider communication structure. The approach is illustrated through a case study of a military planning team. The case study shows how actor-to-actor and actor-to-function mapping can be analysed, in terms of centrality, to produce metrics of system structure under different operating conditions.
In this paper, a technique for building social network diagrams from CWA is demonstrated.The approach allows analysts to appreciate the potential impact of organisational structure on a command system.
认知工作分析（CWA）允许从潜在配置的角度探索复杂的社会技术系统。然而，CWA并未明确分析在这些配置中人际沟通的执行方式。因此，将CWA与社会网络分析相结合提供了一种手段，通过该手段可以分析CWA输出以考虑沟通结构。通过一个军事规划团队的案例研究来说明该方法。该案例研究展示了如何根据中心性分析参与者之间以及参与者与功能之间的映射，以生成不同运行条件下系统结构的指标。
本文展示了一种从CWA构建社会网络图的技术。该方法使分析师能够理解组织结构对指挥系统的潜在影响。
