Katre Amar N
Department of Pediatric and Preventive Dentistry, YMT Dental College & Hospital, Sector 4, Kharghar, Navi Mumbai-410210, India.
Int J Dent. 2014;2014:453237. doi: 10.1155/2014/453237. Epub 2014 Dec 29.
Introduction. The practice of modern pediatric dentistry requires delivery of quality care in combination with adherence to excellent business as well as time management principles. A definite appointment schedule should be presented to the parents on the first or second appointment. More importantly, the prescribed schedule should be followed to the best of the professional abilities of the pediatric dentist. Aims. The aim of the study was to assess the co-relation between appointment scheduling and patient satisfaction in a pediatric dental setup with the objective of understanding the parameters related to appointment scheduling to increase patient satisfaction. Method. A total of 40 patients, who visited the Department of Pediatric and Preventive Dentistry, YMT Dental College & Hospital, for dental treatment were selected on a random basis. A questionnaire with a set of 6 questions with a rating scale of 1-5 to assess the patient satisfaction related to appointment scheduling was prepared. Results. A significant number of the patients were happy with the existing appointment scheduling system barring a few exceptions.
引言。现代儿童牙科的实践要求在提供优质护理的同时，遵守出色的业务以及时间管理原则。应在首次或第二次预约时向家长提供明确的预约时间表。更重要的是，儿科牙医应尽最大专业能力遵循规定的时间表。目的。本研究的目的是评估儿童牙科机构中预约安排与患者满意度之间的相关性，以了解与预约安排相关的参数，从而提高患者满意度。方法。随机选择了40名到YMT牙科学院和医院儿童与预防牙科部门接受牙科治疗的患者。编制了一份包含6个问题的问卷，采用1-5评分量表来评估与预约安排相关的患者满意度。结果。除了少数例外情况，相当多的患者对现有的预约安排系统感到满意。
