抢劫过程中员工的反抗会增加顾客受伤的风险吗？
Does employee resistance during a robbery increase the risk of customer injury?
作者信息
Yau Rebecca K, Casteel Carri, Nocera Maryalice, Bishop Stephanie F, Peek-Asa Corinne
机构信息
From the Injury Prevention Research Center (Ms Yau and Ms Nocera), University of North Carolina at Chapel Hill; University of Iowa Injury Prevention Research Center (Drs Casteel and Peek-Asa), Iowa City; and Allscripts (Ms Bishop), Raleigh, North Carolina.
出版信息
J Occup Environ Med. 2015 Apr;57(4):417-20. doi: 10.1097/JOM.0000000000000376.
OBJECTIVE
Retail business robberies can lead to employee and customer injury. Previous work demonstrates that employee resistance increases employee injury risk; limited research has investigated customer injuries. This study examines associations between employee resistance against perpetrators and the risk of customer injury.
METHODS
Retail and service robbery reports were obtained from a metropolitan police department. Generalized estimating equations estimated risk ratios and 95% confidence intervals (CIs).
RESULTS
Customers were injured in 75 out of 697 robberies. Employees resisted the perpetrator in 32 out of 697 robberies. Customers had higher injury risk when employees resisted the perpetrator, compared with robberies where employees did not resist (adjusted risk ratio [95% CI], 2.6 [1.5 to 4.5]).
CONCLUSIONS
Employee resistance against a perpetrator during a robbery increased customer injury risk. Businesses can train employees to not resist during a robbery, providing benefits for both customers and the business itself.
目的
零售商业抢劫可能导致员工和顾客受伤。先前的研究表明，员工反抗会增加员工受伤风险；但针对顾客受伤情况的研究较少。本研究旨在探讨员工对抢劫者的反抗与顾客受伤风险之间的关联。
方法
从一个大城市的警察局获取零售和服务抢劫报告。采用广义估计方程估计风险比和95%置信区间（CI）。
结果
697起抢劫案中有75起导致顾客受伤。697起抢劫案中有32起员工反抗了抢劫者。与员工未反抗的抢劫案相比，员工反抗抢劫者时顾客受伤风险更高（调整后的风险比[95%CI]，2.6[1.5至4.5]）。
结论
抢劫过程中员工反抗抢劫者会增加顾客受伤风险。企业可以培训员工在抢劫时不要反抗，这对顾客和企业自身都有益处。
Zotero 插件