Waterson Patrick, Robertson Michelle M, Cooke Nancy J, Militello Laura, Roth Emilie, Stanton Neville A
a Human Factors and Complex Systems Group, Loughborough Design School, Loughborough University , Loughborough LE11 3TU , UK.
Ergonomics. 2015;58(4):565-99. doi: 10.1080/00140139.2015.1015622. Epub 2015 Apr 2.
An important part of the application of sociotechnical systems theory (STS) is the development of methods, tools and techniques to assess human factors and ergonomics workplace requirements. We focus in this paper on describing and evaluating current STS methods for workplace safety, as well as outlining a set of six case studies covering the application of these methods to a range of safety contexts. We also describe an evaluation of the methods in terms of ratings of their ability to address a set of theoretical and practical questions (e.g. the degree to which methods capture static/dynamic aspects of tasks and interactions between system levels). The outcomes from the evaluation highlight a set of gaps relating to the coverage and applicability of current methods for STS and safety (e.g. coverage of external influences on system functioning; method usability). The final sections of the paper describe a set of future challenges, as well as some practical suggestions for tackling these.
We provide an up-to-date review of STS methods, a set of case studies illustrating their use and an evaluation of their strengths and weaknesses. The paper concludes with a 'roadmap' for future work.
社会技术系统理论（STS）应用的一个重要部分是开发用于评估人为因素和工效学工作场所要求的方法、工具和技术。本文重点描述和评估当前用于工作场所安全的STS方法，并概述一组六个案例研究，涵盖这些方法在一系列安全背景下的应用。我们还根据这些方法解决一组理论和实际问题的能力评级（例如，方法捕获任务的静态/动态方面以及系统层面之间相互作用的程度）来描述对这些方法的评估。评估结果突出了当前STS和安全方法在覆盖范围和适用性方面的一系列差距（例如，对系统功能外部影响的覆盖；方法的可用性）。本文的最后部分描述了一系列未来挑战以及应对这些挑战的一些实际建议。
我们提供了对STS方法的最新综述、一组说明其使用的案例研究以及对其优缺点的评估。本文最后给出了未来工作的“路线图”。
