New Jersey Collaborating Center for Nursing, School of Nursing, Rutgers, The State University of New Jersey, 180 University Avenue, Newark, NJ, 07102, USA.
Leadership Tracks, School of Nursing, Rutgers, The State University of New Jersey, 180 University Avenue, Newark, NJ, 07102, USA.
J Nurs Manag. 2016 Mar;24(2):211-8. doi: 10.1111/jonm.12302. Epub 2015 Apr 6.
To examine the conflict management style that emergency department (ED) nurses use to resolve conflict and to determine whether their style of managing conflict and a supportive work environment affects their experience of work stress.
Conflict is a common stressor that is encountered as nurses strive to achieve patient satisfaction goals while delivering quality care. How a nurse perceives support may impact work stress levels and how they deal with conflict.
A correlational design examined the relationship between supportive work environment, and conflict management style and work stress in a sample of 222 ED nurses using the expanded nurse work stress scale; the survey of perceived organisational support; and the Rahim organisational conflict inventory-II.
Twenty seven percent of nurses reported elevated levels of work stress. A supportive work environment and avoidant conflict management style were significant predictors of work stress.
Findings suggest that ED nurses' perception of a supportive work environment and their approach to resolving conflict may be related to their experience of work stress.
Providing opportunities for ED nurses in skills training in constructive conflict resolution may help to reduce work stress and to improve the quality of patient care.
探讨急诊科护士用来解决冲突的冲突管理方式，并确定他们管理冲突和支持性工作环境的方式是否会影响他们的工作压力体验。
冲突是一种常见的应激源，当护士努力实现患者满意度目标的同时提供高质量的护理时，就会遇到这种应激源。护士对支持的感知可能会影响工作压力水平以及他们处理冲突的方式。
一项相关性设计使用扩展后的护士工作压力量表、组织支持感知调查和 Rahim 组织冲突清单-II 调查了 222 名急诊科护士的支持性工作环境、冲突管理方式与工作压力之间的关系。
27%的护士报告工作压力水平升高。支持性工作环境和回避冲突管理方式是工作压力的显著预测因素。
研究结果表明，急诊科护士对支持性工作环境的感知以及他们解决冲突的方法可能与他们的工作压力体验有关。
为急诊科护士提供建设性解决冲突的技能培训机会，可能有助于减轻工作压力，提高患者护理质量。
