Department of Nursing Management and Education, College of Nursing, Princess Nourah bint Abdulrahman University, Riyadh, Saudi Arabia.
Nursing Administration Department, Faculty of Nursing, Alexandria University, Alexandria, Egypt.
Worldviews Evid Based Nurs. 2024 Feb;21(1):45-58. doi: 10.1111/wvn.12696. Epub 2024 Jan 2.
Stress and conflict in emergency departments are inevitable but can be managed. A supportive work environment is key to helping emergency care providers, especially nurses, constructively manage work-related stress and conflict.
The aim of this study was to assess the influence of supportive work environments on work-related stress and conflict management style among emergency care nurses.
A descriptive correlational research design was utilized. Data were collected from 221 staff nurses recruited from two university hospital emergency departments in Alexandria, Egypt. Three instruments were used: (1) perceived organizational support scale, (2) nurses' occupational stressors scale, and (3) conflict management style inventory.
There was a highly significant correlation between supportive work environments and work-related stress (p = .000) and a significant correlation between supportive work environments and conflict management style (p = .026). Supportive work environments had a significant inverse negative relationship with work-related stress experienced by nurses (p = .001) and accounted for 51% of variance in work-related stress. Meanwhile, supportive work environments had a significant positive relationship with conflict management styles of nurses (p = .026). Work-related stress had a significant relationship with nurses' conflict management style (p = .000) and accounted for 45% of the variance in conflict management style.
The style of conflict management modeled by staff within emergency departments can positively or negatively influence the work environment and level of work-related stress. There is a necessity to cultivate a supportive culture for nurses in emergency departments to develop skills for constructive conflict management styles to reduce work-related stress.
急诊科的压力和冲突不可避免，但可以管理。支持性的工作环境是帮助急诊医护人员（尤其是护士）建设性地管理工作相关压力和冲突的关键。
本研究旨在评估支持性工作环境对急诊护理人员工作相关压力和冲突管理风格的影响。
采用描述性相关性研究设计。数据来自埃及亚历山大的两所大学医院急诊科的 221 名在职护士。使用了三种工具：（1）感知组织支持量表，（2）护士职业压力源量表，和（3）冲突管理风格量表。
支持性工作环境与工作相关压力之间存在高度显著的相关性（p=0.000），与冲突管理风格之间存在显著的相关性（p=0.026）。支持性工作环境与护士经历的工作相关压力呈显著负相关（p=0.001），并解释了工作相关压力变异的 51%。同时，支持性工作环境与护士的冲突管理风格呈显著正相关（p=0.026）。工作相关压力与护士的冲突管理风格之间存在显著的关系（p=0.000），解释了冲突管理风格变异的 45%。
急诊科工作人员所采用的冲突管理风格可以积极或消极地影响工作环境和工作相关压力水平。有必要在急诊科为护士培养一种支持性的文化，培养建设性的冲突管理风格技能，以减轻工作相关压力。
