Granter Edward, Hyde Paula
Manchester Business School, University of Manchester, UK.
London J Prim Care (Abingdon). 2010 Dec;3(2):84-7. doi: 10.1080/17571472.2010.11493308.
The image of the UK National Health Service manager has not always been positive. Like others in the public sector, NHS managers are sometimes associated in the media with waste and inefficiency, in contrast to those in 'front line roles'. Thus healthcare professionals and members of the public might ask, in the tradition of Monty Python's Life of Brian, what NHS managers have ever done for us. In this short article, we outline some of the evidence from the literature on attitudes to, and role of, healthcare managers, before drawing on our own interview and observation based fieldwork with managers themselves. We argue that the role of the healthcare manager is not always well understood, and that in a sector facing ever more intense and large scale organisational challenges, managers should be seen as important partners in a health service focused on clinical outcomes.
英国国民医疗服务体系（NHS）管理者的形象并非一直都是正面的。与公共部门的其他人员一样，NHS管理者有时在媒体上被认为与浪费和低效率有关，这与“一线岗位”的人员形成对比。因此，医疗保健专业人员和公众可能会按照《巨蟒剧团之万世魔星》的传统问，NHS管理者为我们做过什么。在这篇短文中，我们在借鉴我们自己对管理者进行的访谈和基于观察的实地调查之前，概述了文献中关于对医疗保健管理者的态度及其角色的一些证据。我们认为，医疗保健管理者的角色并不总是被很好地理解，而且在一个面临越来越激烈和大规模组织挑战的部门中，管理者应被视为以临床结果为重点的医疗服务中的重要合作伙伴。
