认真对待投诉：从患者安全的角度审视 - Suppr

Taking complaints seriously: using the patient safety lens.

作者信息

Gallagher Thomas H, Mazor Kathleen M

机构信息

Department of Medicine, University of Washington, Seattle, Washington, USA.

Meyers Primary Care Institute, University of Massachusetts Medical School, Worcester, Massachusetts, USA.

出版信息

BMJ Qual Saf. 2015 Jun;24(6):352-5. doi: 10.1136/bmjqs-2015-004337. Epub 2015 May 14.

DOI:10.1136/bmjqs-2015-004337

PMID:25977314

Abstract

摘要

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Taking complaints seriously: using the patient safety lens.

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Taking complaints seriously: using the patient safety lens.

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