Wagaman M Alex, Geiger Jennifer M, Shockley Clara, Segal Elizabeth A
Soc Work. 2015 Jul;60(3):201-9. doi: 10.1093/sw/swv014.
Social workers are at risk for experiencing burnout and secondary traumatic stress (STS) as a result of the nature of their work and the contexts within which they work. Little attention has been paid to the factors within a social worker's control that may prevent burnout and STS and increase compassion satisfaction. Empathy, which is a combination of physiological and cognitive processes, may be a tool to help address burnout and STS. This article reports on the findings of a study of social workers (N = 173) that explored the relationship between the components of empathy, burnout, STS, and compassion satisfaction using the Empathy Assessment Index and the Professional Quality of Life instruments. It was hypothesized that higher levels of empathy would be associated with lower levels of burnout and STS, and higher levels of compassion satisfaction. Findings suggest that components of empathy may prevent or reduce burnout and STS while increasing compassion satisfaction, and that empathy should be incorporated into training and education throughout the course of a social worker's career.
由于工作性质及其工作环境,社会工作者面临职业倦怠和继发性创伤压力(STS)的风险。对于社会工作者自身可控的、可能预防职业倦怠和继发性创伤压力并提高同情满意度的因素,人们关注甚少。同理心是生理和认知过程的结合,可能是帮助应对职业倦怠和继发性创伤压力的一种工具。本文报告了一项对173名社会工作者的研究结果,该研究使用同理心评估指数和职业生活质量工具,探讨了同理心各组成部分、职业倦怠、继发性创伤压力和同情满意度之间的关系。研究假设是,更高水平的同理心将与更低水平的职业倦怠和继发性创伤压力以及更高水平的同情满意度相关联。研究结果表明,同理心的组成部分可能预防或减少职业倦怠和继发性创伤压力,同时提高同情满意度,并且同理心应纳入社会工作者职业生涯全程的培训和教育中。