Evans Marilyn K, Watts Nancy, Gratton Robert
J Obstet Gynecol Neonatal Nurs. 2015 Nov-Dec;44(6):693-700. doi: 10.1111/1552-6909.12759. Epub 2015 Oct 15.
To determine the satisfaction of pregnant women who presented at a triage unit in an obstetric birthing care unit with obstetric triage services.
Qualitative descriptive with conventional content analysis.
Individual audio recorded telephone interviews with women after discharge from a tertiary care hospital's obstetric triage unit.
Purposive sample of 19 pregnant women who had received obstetric triage services.
A semi-structured interview guide was used for data collection. All interviews were audio-taped and transcribed verbatim. Data analysis was consistent with qualitative content analysis with open coding to categorize and develop themes to describe women's satisfaction with triage services and care.
Five themes, Triage Unit Environment, Triage Staff Attitude and Behavior, Triage Team Function, Nursing Care Received in Triage and Time Spent in Triage, illustrated the women's recent triage experiences. Overall the women were very satisfied with the triage services. Women appreciated a caring approach from triage nurses, being informed about the well-being of themselves and their fetuses, being closely monitored, and effective teamwork among the members of the health care team.
The results indicated that a humanizing, caring approach by the inter-professional team offering obstetric triage services contributed to women's satisfaction and woman-centered care.
确定在产科分娩护理单元的分诊处接受产科分诊服务的孕妇的满意度。
采用传统内容分析法的定性描述性研究。
对一家三级护理医院产科分诊单元出院后的女性进行个人电话录音访谈。
19名接受过产科分诊服务的孕妇的目的抽样样本。
使用半结构化访谈指南收集数据。所有访谈都进行了录音并逐字转录。数据分析与定性内容分析一致，采用开放编码对主题进行分类和发展，以描述女性对分诊服务和护理的满意度。
五个主题，即分诊单元环境、分诊工作人员的态度和行为、分诊团队功能、分诊时接受的护理以及在分诊处花费的时间，说明了这些女性最近的分诊经历。总体而言，这些女性对分诊服务非常满意。女性赞赏分诊护士的关怀方式、了解自身及胎儿的健康状况、受到密切监测以及医疗团队成员之间的有效协作。
结果表明，提供产科分诊服务的跨专业团队采用人性化、关怀的方式有助于提高女性的满意度并实现以女性为中心的护理。
