Cochran Gary L, Lander Lina, Morien Marsha, Lomelin Daniel E, Brittin Jeri, Reker Celeste, Klepser Donald G
Gary L. Cochran, PharmD, SM, is an assistant professor in the Department of Pharmacy Practice at the University of Nebraska Medical Center in Omaha, NE.
Lina Lander, ScD, is an associate professor in the Department of Epidemiology at the University of Nebraska Medical Center in Omaha, NE.
Perspect Health Inf Manag. 2015 Nov 1;12(Fall):1e. eCollection 2015.
BACKGROUND: Consumer satisfaction is a crucial component of health information technology (HIT) utilization, as high satisfaction is expected to increase HIT utilization among providers and to allow consumers to become full participants in their own healthcare management. OBJECTIVE: The primary objective of this pilot study was to identify consumer perspectives on health information technologies including health information exchange (HIE), e-prescribing (e-Rx), and personal health records (PHRs). METHODS: Eight focus groups were conducted in seven towns and cities across Nebraska in 2013. Each group consisted of 10-12 participants. Discussions were organized topically in the following categories: HIE, e-Rx, and PHR. The qualitative analysis consisted of immersion and crystallization to develop a coding scheme that included both preconceived and emergent themes. Common themes across focus groups were identified and compiled for each discussion category. RESULTS: The study had 67 participants, of which 18 (27 percent) were male. Focus group findings revealed both perceived barriers and benefits to the adoption of HIT. Common HIT concerns expressed across focus groups included privacy and security of medical information, decreases in quality of care, inconsistent provider participation, and the potential cost of implementation. Positive expectations regarding HIT included better accuracy and completeness of information, and improved communication and coordination between healthcare providers. Improvements in patient care were expected as a result of easy physician access to consolidated information across providers as well as the speed of sharing and availability of information in an emergency. In addition, participants were optimistic about patient empowerment and convenient access to and control of personal health data. CONCLUSION: Consumer concerns focused on privacy and security of the health information, as well as the cost of implementing the technologies and the possibility of an unintended negative impact on the quality of care. While negative perceptions present barriers for potential patient acceptance, benefits such as speed and convenience, patient oversight of health data, and safety improvements may counterbalance these concerns.
背景:消费者满意度是健康信息技术(HIT)应用的关键组成部分,因为高满意度有望提高医疗服务提供者对HIT的使用,并使消费者能够充分参与自身的医疗管理。 目的:这项试点研究的主要目的是确定消费者对健康信息技术的看法,包括健康信息交换(HIE)、电子处方(e-Rx)和个人健康记录(PHR)。 方法:2013年在内布拉斯加州的7个城镇和城市进行了8个焦点小组讨论。每个小组由10至12名参与者组成。讨论按主题分为以下几类:HIE、e-Rx和PHR。定性分析包括沉浸和结晶,以制定一个编码方案,其中包括预先设定的和新出现的主题。确定并汇总了每个讨论类别的焦点小组中的共同主题。 结果:该研究有67名参与者,其中18名(27%)为男性。焦点小组的调查结果揭示了采用HIT的感知障碍和益处。各焦点小组表达的常见HIT问题包括医疗信息的隐私和安全、护理质量下降、提供者参与不一致以及实施的潜在成本。对HIT的积极期望包括信息的准确性和完整性更高,以及医疗服务提供者之间的沟通和协调得到改善。由于医生能够轻松访问各提供者之间的综合信息以及紧急情况下信息的共享速度和可用性,预计患者护理将得到改善。此外,参与者对患者赋权以及方便获取和控制个人健康数据持乐观态度。 结论:消费者关注的重点是健康信息的隐私和安全,以及技术实施的成本和对护理质量产生意外负面影响的可能性。虽然负面看法为患者的潜在接受设置了障碍,但速度和便利性、患者对健康数据的监督以及安全性提高等益处可能会抵消这些担忧。
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